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Although all our software is
developed to reduce the need for
post-installation support, we strongly
believe it makes you feel safe and secure
with your product.
TWINZ considers
customer service and support as being
critical to doing business. We pride
ourselves on the level of support we
provide. We use our own products in our
business, which is why we can quickly answer
any questions you may have and deliver the
highest level of service.
Customers
Upon purchasing one of our products, as per
our support policy you will receive a given
period of support included with your
purchase.
You will then have the following support
options available to you:-
Email Sales/Support (* preferred )
Click here to send an email to us
Phone Sales/Support
30 days FREE phone support from the date of
purchase (as per our support policy). This
is mainly for assistance with
familiarization.
Please phone during office hours on +65 6100
IT2U (6100 4828)
After office hours on +65 9451 2301
Fax Sales/Support
Please fax your contact details and
questions to +65 6356 7677
Followings are currently not in service,
sorry for the inconvenience
Online Support System
You will be emailed your access details to
our online support system, so that you can
receive access to support 24/7. You will
have access to our online knowledge-base and
calls logged through this system will be
given priority.
Click here to access the Online Support
System.
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